Title Agents

Customer Service

Conestoga Title provides title agents with individualized attention to their customer service needs. We take a hands-on approach and welcome agent interaction. Agents have direct access to our staff and receive prompt responses to their requests. Whether it is an operational issue or a complex underwriting matter, agents can count on us. Agents can rely on us for:

  • Training of new employees to familiarize them with our policies and procedures
  • Assistance with rate calculations
  • Accurate premium and policy record keeping; reports are provided to update agents on the status of policies and premiums
  • Closing Protection Letter Assistance
  • Agent Manuals with rates, forms, endorsements and underwriting guidelines
  • Communication with your software provider to ensure our forms and rates are installed on your system
  • Constructive agency reviews/audits
  • Memos and alerts regarding underwriting guidelines, changes to rules and regulations and relevant industry topics
  • Agency verification
  • ALTA Best Practices Resource Center – a comprehensive roadmap to assist our agents and approved attorneys to become and remain compliant with ALTA’s Best Practices
  • Continuing education seminars providing opportunities to gain continuing education credits for title agents and continuing legal education credits for attorneys